Delivery and returns
Delivery
- We deliver to
- United Kingdom
- Delivery charge
- £5.95, free on orders of £75.00 or more
- Delivery time
- Dispatched within 1 working day, then 2 working days with the courier
- Timing
- Dates are available after you place the order.
Fresh and frozen food is packed with insulation and coolant to stay cold in transit. Please make sure someone can receive your order and put it in the fridge or freezer as soon as it arrives. If the courier cannot deliver, follow the card they leave and contact us straight away, because perishable goods cannot wait.
If something is wrong with your delivery
If your order is late, incomplete, damaged or spoiled, contact us within 12 hours of delivery for chilled and frozen goods, with a photograph if possible. We will arrange a replacement or refund. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Cancelling and returns
You have 3 days from receiving your goods to cancel an order for longer-life items such as ambient groceries, if they are unopened and in their original condition. By law this right does not cover goods that deteriorate or expire rapidly, such as fresh, chilled and frozen meat, fish and dairy, or sealed goods that cannot be returned for hygiene reasons once opened. The full wording is in our Terms and conditions.
- Tell us that you want to cancel, giving your order number.
- Send the goods back within 3 days to Unit L The Fulcrum, Vantage Way, Poole, Dorset, BH12 4NU. Return postage is your responsibility unless the goods are faulty or not as described.
- We refund you within 3 days of receiving the goods, to the card you paid with.