Terms and conditions
1. Who we are
This website is operated by WESTIN GOURMET LIMITED (“WESTIN GOURMET”, “we”, “us”), registered in England and Wales under number 09019603, registered office: Unit L The Fulcrum, Vantage Way, Poole, Dorset, BH12 4NU. Full details are on our Legal notice page.
2. Our contract with you
When you place an order you make an offer to buy. We accept it, and a contract is formed, when we send you an email confirming that your order has been despatched. If we cannot supply something, we will tell you and refund anything you have paid for it. These terms, together with the information shown on the product page and at checkout, are the whole agreement. Nothing in them affects your statutory rights.
3. Products, allergens and descriptions
We take care to describe our products accurately, but weights of fresh meat and fish are approximate and images are for illustration. Allergen and ingredient information is given on the product page where it applies. If you have an allergy or dietary requirement, please contact us before you order. Our kitchens and suppliers may handle allergens.
4. Prices and payment
All prices are in pounds sterling (GBP) and include any VAT that applies. Delivery charges are shown before you pay. We take payment by card through Stripe when you place your order. If we discover a pricing error we will tell you and give you the option to confirm the order at the correct price or to cancel it.
5. Delivery
Delivery areas, charges and timings are set out on our Delivery and returns page and form part of these terms.
6. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 3 days to cancel an order for goods, starting the day after you receive them, without giving a reason.
This right does not apply to goods that are liable to deteriorate or expire rapidly — for example fresh, chilled and frozen meat, fish and dairy — nor to sealed goods that cannot be returned for health-protection or hygiene reasons once opened. It does apply to longer-life items such as ambient groceries, unopened, in their original condition.
To cancel, tell us clearly (by email or through our contact page), then return the goods to us within 3 days of telling us at Unit L The Fulcrum, Vantage Way, Poole, Dorset, BH12 4NU. You pay the cost of returning them unless they are faulty or not as described. We refund the price, and the standard delivery charge, within 3 days of receiving the goods back or of receiving proof that you have sent them.
7. Faulty or unsatisfactory goods
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for their purpose and as described. If something arrives damaged, spoiled or not as described, please contact us within 12 hours of delivery for chilled and frozen goods, with a photograph if you can, so that we can arrange a replacement or refund. For other goods, report the problem as soon as you notice it. Your legal rights to a repair, replacement or refund are not affected.
8. Storage
Perishable goods are packed to arrive chilled or frozen. Please refrigerate or freeze them promptly on arrival and follow the storage and use-by information on the label.
9. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of these terms or by our negligence. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude. We are not liable for delays or failures caused by events beyond our reasonable control, such as severe weather, courier disruption or supplier shortages; we will tell you promptly and you may cancel and receive a refund for what is not delivered.
10. Advertising
Our online advertising is arranged on our behalf. Your contract is with WESTIN GOURMET LIMITED only.
11. Personal data and cookies
How we use your data is explained in our Privacy policy and Cookie policy.
12. Complaints and disputes
Please contact us first and we will try to resolve any complaint quickly. These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts there. The courts of England and Wales have non-exclusive jurisdiction.
13. Changes
We may update these terms. The version in force when you place your order applies to it.